The 5” Monitor [PM-1960S] and 7” Monitor [PM-1970S] are 3-channel HD LCDs. This article details troubleshooting instructions for these devices.
| Problem | Possible Cause | Possible Solution |
| Unresponsive Touchscreen and/or Buttons | On Standby Mode – The device’s screen is darkened, and the [⏻] button is lit red. | Press the [⏻] button to switch to active mode. |
| Locked Menu – The device doesn’t respond; an “UNLOCKED” is displayed instead. | Unlock the monitor’s screen. | |
| Triggered Camera – The device doesn’t respond; a single camera feed or split-screen camera configuration is displayed. |
+ Verify none of the trigger wires are activated (the turn signals are off, and the vehicle isn’t in reverse, for example). + Ensure the trigger wires have not been connected to a constant hot power source. |
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| Unstable or Fluttering Picture | The monitor’s video resolution has been incorrectly configured. | Reset the resolution configuration. Navigate to the SYSTEM menu and use the [ - / + ] to switch the configuration to “AUTO.” |
| The camera’s cables or connections are damaged/not correctly secured. | Verify that the power harness, camera, and A/V cable connections are secure and sealed. | |
| Unstable power and ground connection. | Verify that the monitor’s ground and power wires are correctly installed and secured. | |
| A monitor or camera component is faulty or damaged. | Contact Pro-Vision’s support team. | |
| Foggy, Unclear, or Darkened Picture | There is moisture, dirt, or scratches on the lens. |
+ Inspect the lens for foreign material and clean with a lens cleaner if possible. + If the lens is damaged beyond visibility, it may need to be replaced. |
| The monitor’s brightness and contrast settings are too low. | Adjust the monitor’s picture display. | |
| Washed out picture | There is excessive glare on the camera. | Adjust the camera’s position to reduce glare from the sun/lighting. Use the monitor’s view when angling the camera. |
| The camera’s brightness and contrast settings are too high. | Adjust the monitor’s picture display. | |
| No LED power light | Blown fuse. | Replace the 3A fuse connected to the monitor’s power cable. |
| The connection between the monitor and the power harness has separated. | Verify the connection of the monitor power harness. Unplug and reconnect the harness. | |
| Unstable power and ground connection. | Verify the monitor’s power and ground wires are securely connected to an appropriate power and ground source. | |
| Faulty Monitor. | Contact Pro-Vision’s support team. | |
| Rolling picture | Faulty Monitor. | Contact Pro-Vision’s support team. |
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Camera not displaying (but [⏻] is lit green) |
The selected feed is not connected to a camera. |
+ Switch the monitor’s channel (press the [S] button). + Verify the A/V camera is connected to the expected input on the harness. |
| Faulty A/V cable, extension, or camera. |
+ Disconnect and reconnect the camera. + Test the A/V extension with a different camera. + Test the camera using a different harness input. + Visually examine the camera’s A/V cable for any damage. |
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| The temperature is lower than the camera’s operating temperature. | Except for the heated camera, all Pro-Vision cameras have an operating temperature range of -4°F to 158°F. If the vehicle regularly operates in extremely low temperatures, heated cameras are recommended. | |
| Faulty Component. | Contact Pro-Vision’s support team. |
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