SecuraMax: Live View

SecuraMax Live View lets users view real-time video and audio feeds from active devices. To use Live View, the user must be given live permissions by their site administrator and have the Pro-Vision Live View desktop app downloaded and set up. 

• To learn more about installing the app, see SecuraMax: Installing Live View
• To learn more about permissions, see SecuraMax-Admin: Managing Live Permissions

There are two main ways to open the Live View app:

• Navigating from the SecuraMax Live Site will allow users to open the app to real-time footage of a pre-selected device.
• Launching the app from the desktop will prompt users to select the desired video feed from a list of active devices. 
  

Navigating from the SecuraMax Live Site

1. Locate the "REVIEW / LIVE" slider on the top right corner of the SecuraMax site navigation bar.
   • If the slider is not displayed, the user has not been assigned live permissions and cannot use Live View.  Should users need live permissions, they should contact their SecuraMax admin or see the article linked above. 
     
2. Move the slider button from "REVIEW" to "LIVE".
   • The live button will be highlighted in blue, and the page will transition to the live site.
     
3. The live site will display a list of active and inactive devices/users on the left navigation pane, with active devices highlighted in green at the top of the navigation list.
   • If there are a lot of users/devices, type the name in the search bar at the top of the left pane to narrow down the results.
     
4. Click on the desired name from the list to toggle open the user details and action buttons.
   • The user details include the device icon, user name, device type, and serial number (BC4), or unit and online cameras (Ranger/DR200v2). 
5. Select the "VIEW LIVE" button under the device details.
   
   
   • When selecting a device with several cameras (Drive Recorder/DVR), a modal will prompt the user to select cameras for live viewing (e.g., "FRONT", "CAM1", "REAR", etc.).
   • Select the appropriate cameras and click "OK".
     
     
6. Users with Live Map permissions may also open Live View directly from the map view. To learn more about Live Map, see SecuraMax: Live Map.
7. When the app is opened for the first time, a web browser security pop-up will appear. To avoid this in the future, select the checkbox next to "Always allow..." and click on "Open PVLiveView" to be redirected to the app.
   
8. As the site redirects the user to the desktop app, a 30-second pop-up will display on the site. 
   
   • If the user does not have the app, they can download the software by clicking "Download the PV Live View App here" from the redirection message.
     • Locate the "PVLiveView-win-Setup.exe" file, which will likely be in the downloads folder.
     • Click on the file to install the application. 
     • When opening the app for the first time, the user will be prompted to select their product (SecuraMax) and enter their site address.
     • PV Live View will briefly auto-authenticate through the SecuraMax site (the user must be logged in for this) and reopen the app. 
     • To go through this process in detail, see SecuraMax: Installing Live View

Using the Pro-Vision View Live App 

If View Live is opened by selecting a user/device through the SecuraMax site, it will automatically open the appropriate video feed(s). If the app is opened through the desktop, it will open in its default state, displaying four viewports with a "SELECT DEVICE/CAMERA" button each. 

1. To display more or fewer viewports, locate the "View 1, 4, or 9" option on the top center of the navigation bar and select the desired number.  
   • Please note: each time the View number is changed, each viewport device/camera must be reselected.
   • The app will automatically relaunch with the correct number of viewports.
     
2. Click on the "SELECT DEVICE/CAMERA" button.
   
   
3. This will display a list of available devices; select the username of the desired device.
   • The list is ordered alphabetically and shows a device icon, user name, device type, and serial number.
     
4. Repeat the selection process for each viewport as needed. 

Viewing Live Video

• Each view tab has three sections:  Name and Device ID, control buttons, and live video viewport.
  
• Name and Device ID - This will show the name and ID of the selected user/device.
• Control Buttons
  • Stop/Start - The video can be stopped and restarted, which will re-update to the real-time video feed.
  • Mute/Unmute - The audio defaults to be on but can be muted if desired. 
  • Exit - Selecting the "X" will close the current video and again show a "SELECT DEVICE/CAMERA" button.
    
• Viewport/Live Video - The viewport will display the selected user's live video. The information on the video will vary depending on the type of device and its configurations but is likely to display device details such as: 
  • User Name - Top left corner
  • Device ID - (BC4) Top left corner 
  • Camera Number - (Drive Recorder/DVR) Top left corner
  • Date and Time - Top right corner 
  • Device Coordinates - Bottom left corner
  • Vehicle Speed - (Drive Recorder/DVR) Bottom left corner
    BC4 Viewport
    
    Drive Recorder/DVR Viewport
    

Device Offline

If a device is not communicating or loses communication while playing video, "OFFLINE" will be displayed in the top banner of the viewport window. Additionally, a message in the viewport (see below) will prompt the user to take further action: 

Connection to the device has been lost.
The device is no longer in network coverage or has been turned off.
Click the play button to attempt to restart live view from this device.
Close the window to select another device.