The 7” and 10.1” Quad Monitors are highly configurable 4-channel HD LCDs with touchscreen, button, and remote controls. This article is intended to help users troubleshoot and resolve malfunctions in their Quad Monitor systems. If technical issues persist, please contact Pro-Vision technical support for further assistance.
| Problem | Possible Cause | Possible Solution |
| Unresponsive Touchscreen & Buttons | On Standby Mode – The device’s screen is darkened, and the power button is lit red. | - Press the power button or slide a finger up the screen to switch to active mode. |
| Locked Menu – The device doesn’t respond; a lock icon is displayed instead. |
- Unlock the monitor’s screen. |
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| Triggered Camera – The device doesn’t respond; a single camera feed or split-screen camera configuration is displayed. |
- Verify none of the trigger wires are activated (the turn signals are off, and the vehicle isn’t in reverse, for example). - Ensure the trigger wires have not been connected to a constant hot power source. |
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| Unstable or Fluttering Picture | The camera’s video format is incorrectly configured. |
- Reset the camera’s video format. (See Configuration: Settings > Video Format). |
| The camera’s cables or connections are damaged/not correctly secured. | - Verify that the power harness, camera, and A/V cable connections are secure and sealed. | |
| Unstable power and ground connection. | - Verify that the monitor’s ground and power wires are correctly installed with heat-shrink connectors. | |
| A monitor or camera component is faulty or damaged. | - Contact Pro-Vision’s support team. | |
| Foggy, Unclear, or Darkened Picture | There is moisture, dirt, or scratches on the lens. |
- Inspect the lens for foreign material and clean with a lens cleaner if possible. - If the lens is damaged beyond visibility, it may need to be replaced. |
| The camera’s brightness and contrast settings are too low. |
- Adjust the camera’s image display. (See Configuration: Settings > Camera). |
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| Washed out picture | There is excessive glare on the camera. | - Adjust the camera’s position to reduce glare from the sun/lighting. Use the monitor’s view when angling the camera. |
| The camera’s brightness and contrast settings are too high. |
- Adjust the camera’s image display. (See Configuration: Settings > Camera). |
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| No LED power light | Blown fuse. | - Replace the 3A fuse connected to the monitor’s power cable. |
| The connection between the monitor and the power harness has separated. | - Verify the connection of the monitor power harness. Unplug and reconnect the harness. | |
| Unstable power and ground connection. |
- Verify the monitor’s power and ground wires are securely connected to an appropriate power and ground source. (See Installation: Connections > Power). |
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| Faulty Monitor. | - Contact Pro-Vision’s support team. | |
| Rolling picture | Faulty Monitor. | - Contact Pro-Vision’s support team. |
| Camera not displaying (but power is lit green) |
The selected feed does not have a connected camera. |
- Switch the monitor’s channel (tap the sides of the screen). - Verify the A/V camera is connected to the expected input on the harness. |
| Faulty A/V cable, extension, or camera. |
- Disconnect and securely reconnect the camera. - Test the A/V extension with a different camera. - Test the camera using a different harness input. - Visually examine the camera’s A/V cable for any damage. |
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| The temperature is lower than the camera’s operating temperature. | - Except for the heated camera, all Pro-Vision cameras have an operating temperature range of -4°F to 158°F. If the vehicle regularly operates in extremely low temperatures, heated cameras are recommended. | |
| Faulty Component. | - Contact Pro-Vision’s support team. | |
| A camera displays a solid blue or white screen | The A/V cables are improperly connected. | - Disconnect and reconnect the camera. |
| Faulty component. | - Contact Pro-Vision’s support team. | |
| Interference or static lines on a camera image | The monitor’s power or ground was improperly connected. |
- Verify the monitor’s power and ground wires are securely connected to an appropriate power and ground source. (See Installation: Connections > Power). |
| The power wire is picking up “noise” from the power source. |
- Select a new power source. (See Installation: Connections > Power). |
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| Faulty A/V cable or extension. |
- Disconnect and securely reconnect the camera. - Test the A/V extension with a different camera. - Visually examine the camera’s A/V cable for any damage. |
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| The camera signal is being disrupted by other electronic equipment. | - Move the camera to a new location away from other electronic equipment. | |
| Audible feedback | The camera selected for the audio feed is too close to a monitor or another camera. |
- Select a different camera for the audio feed, or turn the audio feed off if prioritizing the camera’s view. - Relocate the camera to a new location. |
| The monitor’s volume is too high. |
- Lower the monitor’s volume. (See Configuration: Main Menu > Volume). |
Related Articles
- Quad Monitors: Overview
- Quad Monitors: Operation
- Quad Monitors: Configuration
- Quad Monitors: Installation
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