CloudConnect-Admin: Replacing a DVR

CloudConnect allows users to automatically upload, view, and manage data from registered DVR units. If a DVR needs to be replaced on a vehicle, it must be replaced on CloudConnect; otherwise, the new unit's footage won't be transferred.

To replace a DVR on CloudConnect, disable the previous unit and register the new one. 
Requirements: A CloudConnect account with Admin "Add DVR" and "Units" permissions.

Disable the Previous DVR

1. Log in to CloudConnect using an Admin account.
2. From the left navigation bar, click "Units" to open the page.  
   
3. Locate and select the replaced unit.
   • By default, the units are organized by their "Last Connected" date.
   • Scroll through the units table or use the top-right search bar to locate the unit by name.
   • Click the blue-highlighted unit name to open its page. 
      
4. In the top right corner of the unit's page, click [Edit Device]. 
   
5. Locate the "Status" field and select [Disabled]. 
6. Click the blue [Save] button. 
   

If a unit needs to be re-enabled on CloudConnect for any reason, follow the same process to locate the unit and select [Enable] from the "Status" field. To view disabled units, navigate to the "Units" page and check the "Show disabled devices" box. 

Register a New DVR

There are two ways to register a new DVR: through the unit's web interface or a quick setup file. Using the quick setup file is encouraged if configuring and registering several units. Both processes are detailed step-by-step on the CloudConnect "Add DVR" page. 

1. Open the admin menu and navigate to the Add DVR page. 
   
2. Verify the number of available licenses in the top left corner of the page.
   • At least one DVR license should be available, considering the unit being replaced should have been disabled. 
     
3. Follow the page's instructions to register and approve the unit on CloudConnect. 
    

Related Articles

See the DVR's guide for more information on configuring a new device: 

• Ranger DVR Guide
• DR-200 v2 Guide