CloudConnect: Unit Log Files

A unit's "Log Files" log the system's actions, transfers, firmware, and other device information. Log files can aid in system troubleshooting. Admin "View Logs" permissions are required to request and view log files. 

The number and type of log files created reflect the device's functions. The file's name represents the system function they log and the device's unit name (replaced below with UNIT). Some of the notable logs include:

•  log_system_UNIT.txt – sometimes named log_UNIT.txt, this file details the system's state and common actions such as recording, alarms, power on/off, and camera connections/losses.
• log_transfer_UNIT.txt – logs the date, time, and process of each transfer from the device.
• log_firmware_UNIT.txt –  is used to update and set a unit's firmware version.
• log_system_health_UNIT.txt – logs the health events that become the "Device Health" conditions on CloudConnect. 
• log_liveview_UNIT.txt – logs the unit's state and its availability for live viewing. 

Once a log reaches a certain length, the Unit renames the initial file, denoting it with "bak" (i.e., logbak_UNIT.txt, log_transfer_bak_UNIT.txt), and creates a new file to continue logging. 

Locate the Unit

1. Log in to CloudConnect and navigate to the "Units" page from the left sidebar. 
   
   
2. Locate and select the desired unit from the list.
   • Scroll down to see more units or use the search bar to locate the unit by name.
     
   • The list is organized by last connected by default. Click on the list headers to select a different order method.
     
   • Click on the highlighted Unit name.
     

Request Log Files

1. On the Unit's page, locate the "Device Health" module.
2. Click [Request Device Logs]. 
   
3. A pop-up will notify you that the log files will transfer to the configured storage location when the device is online.
4. Click [Confirm]. 
   
5. The bottom right corner of the Unit page will display a confirmation that the log files were requested.
   
6. If the unit page is closed and reopened, the "Device Health" module will display the amount of time since the files were requested and the last time the device was online.
   

View Log Files

1. On the Unit's page, locate the "Device Health" module.
2. Click on the "Show Log Files" drop-down. 
   
3. Locate the desired file by its name, noting the last modified date.
   
4. Click on the blue [Download] button for the desired log file. 
   
5. The file will begin downloading to your device. Locate the device downloads to open the file.
   

Related Articles

• CloudConnect: Product Overview
• CloudConnect-Admin: Managing Permissions