The Cloud Connect Live feature allows real-time data to be viewed from devices. The live data consists of the devices online state, recording state, current location, as well as the ability to view and hear live streams from the devices.
What devices can be viewed live?
Viewing live information from devices requires the devices to have a real-time (4G) data connection. The base Cloud Connect plan does not include 4G data, but devices can be connected to a 4G connection over Wi-Fi (via a mobile hotspot), or customers can purchase a 4G model and supply their own 4G data service. Cloud Connect "Plus" include 4G data service within the plan.
The "Live" features are only available on the current Pro-Vision hardware models shown below (they may require a firmware update to utilize live):
- BODYCAM4 - Wi-Fi connection only
- BODYCAM4 4G - 4G or Wi-Fi connection
- PD-1902 Ranger DVR - Wi-Fi connection only
- PD-1902 Ranger 4G DVR - 4G or Wi-Fi connection
Who can view live devices?
Live features are included for all Cloud Connect customers, but each user must specifically be given permission to use the Live features by their site administrator. Users can only see live devices within their selected group permission.
How does a user view live information?
If the user is configured with permissions for Live features, while logged in to Cloud Connect a "Live" option will appear in the left side navigation menu.
Click the "Live" option to navigate to the live map page and view devices.
The live map will be displayed, a list of devices will appear on the left and a map will appear on the right.
The Live Map page is interactive, providing an immediate view of a fleet’s geographic locations. The page is designed to ensure the user can efficiently access real-time device status and view Live video as well as a quick button to request video.
The left navigation pane displays a list of the devices configured for use with the live feature. The list indicates active/inactive status (color-coded: green=active, gray=inactive) and includes a drop-down arrow with access to device details.
Users can filter the device list to reduce the presented data, allowing them to focus on a specific location, segment of their fleet, or type of device.
Viewing Live Video/Audio
Cloud Connect allows users to view live video from active devices. Locate/click the name of the device to be viewed live. This can be done on the users listed in the left navigation pane, or by directly selecting a device on the map. If there are multiple devices, the search function (top, left navigation pane) can be used to narrow the results in locating the device.
There are three different ways to start live view from a device/user:
- Click on the device on the left side list, then click VIEW LIVE. The PV Live application will open and begin displaying the live stream from the device.
- Click on the map marker for the desired device, the marker will expand to show additional options, then click VIEW LIVE. The PV Live application will open and begin displaying the live stream from the device.
- Locate the PV Live application shortcut on the desktop or in start menu, click the icon to launch the application. The application will authenticate to your Cloud Connect account and then will give you the option to select the device. Click Select Device/Camera, then select your desired device/camera to begin live view.
PV Live application example view:
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